Help & Support

Everything you might need, in one place. If the page doesn't get you there, a human will.

Quick answers

Sizing and measuring → the Size & Care Guide walks you through measuring your feet in five minutes, including the 4pm rule and what to do between sizes (go up).

Delivery → free Australia-wide, 5–10 business days from dispatch, tracked the whole way. Details on the Shipping Policy page.

Exchanges, refunds and faults → the Return Policy page covers the 30-Day Fit Promise (free exchange if the size is wrong), change-of-mind returns, and our photo-only process for faults.

Kindfeet Credit and referrals → how earning and redeeming works lives on the Rewards Program and Refer a Friend pages.

Something not working?

Tracking hasn't moved in several days? Email us your order number and we'll chase the courier from our end. Wrong item, damaged box, faulty pair — email a photo with your order number; no need to post anything back. Placed an order and immediately spotted a mistake (wrong size, wrong address) — email us straight away with your order number. If it hasn't been packed, we can usually fix it before it ships. Discount code or credit didn't apply — tell us the code you used and we'll sort it manually. One code or credit per order is the only rule.

Reaching us

info@kindfeet.com.au Replies within one business day, Monday to Friday, Sydney time, from a real person on a small Australian team.