Return Policy

30 days to decide

Try your Kindfeets on at home, on carpet, with clean socks. Walk around a little. Check there's room across the toes and that the flat sole feels right underfoot. If they're not for you, you have 30 days from delivery to send them back.

What we need is simple. The pair has to come back the way it went out: unmarked soles, no creasing, no wear through the footbed, and everything in the original bag, undamaged, with the tags and cards still in it.

Once a pair has properly been worn, indoors or out, we can't offer it to anyone else. Trying them on tells you what you need to know about the fit. A month of wear doesn't tell you much more, and it means the next person misses out.

If the size isn't right

The first exchange is on us. We cover the return postage and send the new size at no charge, as long as the pair comes back as described above. One free exchange per order, same style, different size or colour.

Changed your mind?

That's okay too. Send the pair back within 30 days in the same condition for a full refund to your original payment method. For change-of-mind returns you cover the return postage. Refunds are processed within 5 business days of the pair reaching us and passing inspection.

Something wrong with your order?

If a pair arrives faulty, damaged, incorrect, or not as described, you're entitled to a replacement or a full refund, and we'll sort it without you posting anything back. Email us a photo of the issue and your order number and we'll make it right. Faulty goods are our responsibility, not your errand. Your rights under the Australian Consumer Law apply here whatever you've done with the shoes.

How to start a return or exchange

Email info@kindfeet.com.au with your order number and what you'd like to do. Exchange, refund, or fault report. We'll reply within one business day with the return address and simple instructions.

Please get in touch before posting anything back so we can approve it first. It stops parcels going to the wrong place, and most faults we can settle from a photo instead of a trip to the post office.

One favour: post the shoe bag inside a satchel or another carton. A shipping label stuck straight onto the shoe bag means we can't sell the pair as new, and we may not be able to accept it.

The details

The 30-day window starts the day your order is delivered. Exchanges depend on stock: if your size isn't available we'll tell you when it lands and hold a pair for you, or refund you in full if you'd rather not wait. Exchanges are for the same style in another size or colour. Shipping costs aren't refundable unless the return is down to a faulty or incorrect item. If a pair arrives back showing more than a try-on, we'll send you photos and post it back to you at cost, because we'd rather show you than quietly refuse. Free gifts don't need to come back; they were gifts. Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our guarantees sit on top of the law, never underneath it.

Order changes and cancellations

Once an order is confirmed our fulfilment system moves quickly, so changes including address updates aren't always possible. Email us the moment you spot a problem and we'll do what we can. Orders can be cancelled for a full refund if they haven't been processed or shipped yet.