Shipping Policy

Shipping, plainly

We keep shipping simple: free on every order, everywhere in Australia. No minimums, no thresholds, no surprises at checkout. The price you see on the shoe is the price you pay.

Where we deliver

We currently ship within Australia only — every state and territory, including PO boxes and parcel lockers. If you're reading this from New Zealand or further afield: we hear you, and we hope to cross the ditch down the track. Join the newsletter and you'll be the first to know.

How long it takes

Your order is processed within 1–2 business days, and delivery takes 4–7 business days from dispatch. Most orders arrive comfortably inside that window, but we'd rather promise honestly than promise fast — if we ever beat it, consider that a bonus rather than the plan.

You'll receive a tracking number by email as soon as your order ships, so you can follow it the whole way to your door.

Where your shoes come from

Honesty is a house rule here, so: Kindfeet shoes are made by our manufacturing partner overseas and shipped directly to your door. Shipping direct — rather than through warehouses and middlemen — is part of how we keep a genuinely wide, well-made shoe at a fair price. It's also why delivery takes days rather than hours. We think that's a fair trade, and we'd rather tell you upfront than let a courier's tracking page tell you first.

A few practical notes

Ordering more than one pair? They travel together in one parcel — one delivery, one thing to wait for. If your tracking hasn't moved for several days, or your parcel seems lost, email us at info@kindfeet.com.au with your order number and we'll chase it from our end. A missing parcel is our problem to solve, not yours.